We are a family business. Charles Skene, our Chairman and founder, at 83, is at work every day and it’s likely you’ll bump into him at reception, in Guest Lounges lounges or in the Breakfast Restaurants where he will more than likely enquire as to whether you’ve enjoyed your stay and whether there was anything we could have done better to make your stay “suiter”. His elder daughter, Jennifer, is our Deputy Chairman; his son, Richard, is Development Director; and his younger daughter, Pamela, is our HR and Operations Director. His eldest grandson, Hamish, recently completed a work placement for his degree in Business Studies at Edinburgh Napier and was so inspired by his time with his Grandfather that his dissertation subject for his final year will be on the topic of entrepreneurship.
Skene House is run and staffed by teams of wonderful people who feel like family. We are incredibly lucky to have so many people who come to work at Skene House and stay.
Having so many long-serving staff means that we have the privilege of seeing people develop and grow as individuals. It’s a bigger thrill when the company can help people on to new career paths or create opportunities for new challenges.
We like to think of our guests as family: many of our guests are frequent, or regular, visitors to Skene House. Many of you have your “favourite suite” and stay in that one every time you stay and over time we get to know each other, allowing us to tailor make the Skene House experience for a more personal experience.
Getting to know you, our guests, is incredibly enjoyable for all concerned in customer service: we get to know your preferences so that we can make your stay more pleasurable. We can store your groceries, favourite condiments, keep your pillows just for you for your next stay, stock your cupboard with the type of tea you like, and buy red-, blue- or green-capped milk for your stay. Our breakfast room team will get to know how you like your eggs, whether you like your bacon crispy and when to keep some blueberries for you in case you’re late down for breakfast.